Frequently Asked Questions

Free shipping on orders over 99 €. Below that, shipping costs apply. For Switzerland and the UK, different conditions apply – details on the respective country shops.

Germany: 1–3 business days. Austria: 2–5 business days. Switzerland: 3–7 business days. You will automatically receive a tracking number via email after shipment.

Yes. Austria via calmont.de, Switzerland via ch.calmont.de with local shipping conditions and prices.

You can sleep on any Calmont product for 60 nights — risk-free. If you're not convinced, contact us, we'll arrange collection and refund the full purchase price. No forms, no questions asked.

Yes. The 60-night return policy applies per product. You can keep a pillow and return the duvet — no problem.

Yes. Austria via calmont.de, Switzerland via ch.calmont.de with local shipping conditions and prices.

Side sleepers and stomach sleepers: SIDE+ pillow (Red Dot Award 2024, three ergonomic zones). Back sleepers with neck problems: Ergonomic neck pillow (memory foam, developed with German orthopedists). Snorers: Anti-snoring pillow.

Regular memory foam stores body heat and warms up overnight. Gel memory foam dissipates heat faster—cooler sleep, no heat buildup. Additionally, it has a higher rebound force: The pillow yields but fully returns to its shape after you get up.

The cover of all Calmont pillows is machine washable at 30°C. The memory foam core must not be washed. Do not tumble dry.

The SIDE+ is designed for all sleeping positions—especially side and stomach—with a three-zone geometry. The Ergonomic Neck Pillow is specifically designed for neck pain in back sleepers, with a curved shape that supports the cervical spine.

Q-Max (thermal conductivity) measures how quickly a fabric dissipates body heat — measured in W/cm². From 0.30, a blanket is considered cooling. Our Active Cool™ reaches 0.40 — for comparison: cotton 0.11, bamboo 0.15. The higher the value, the more noticeable the cooling effect.

No. Fabric softener leaves a film on the microfibers and permanently reduces the cooling effect. Use only normal detergent at a maximum of 30°C, do not tumble dry.

The Active Cool™ is designed for warm nights. Those who tend to have high body temperatures all year round – e.g., due to hot flashes during menopause – can use it throughout the year.

Night sweaters, people going through menopause, allergy sufferers (OEKO-TEX® certified), couples with different warmth preferences.

The strictest pollutant test in the textile industry: every component — yarns, fillings, seams — is tested for over 100 pollutants. Certified for direct skin contact. Verifiable via the official OEKO-TEX® database with the code printed on the product.

The Red Dot Award: Product Design is one of the most prestigious design awards in the world, presented since 1955. An independent jury of 39 international experts assesses the degree of innovation, functionality, ergonomics, and sustainability. The Calmont SIDE+ pillow was awarded in 2024.

DownPass is an independent certification system that ensures that the down and feathers used in products have been sourced under animal-welfare-friendly conditions. No live plucking, no force-feeding. All Calmont down products are DownPass certified.

Visa, Mastercard, American Express, PayPal, Klarna (invoice and installment payments), Maestro, and TWINT (Switzerland). All payments are SSL-encrypted.

Yes — payment by invoice is possible via Klarna. Receive the product first, then pay within 30 days.